> For the complete documentation index, see [llms.txt](https://phoneparental.gitbook.io/support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://phoneparental.gitbook.io/support/help/common-questions-faqs/agent-app/connectivity-and-data-sync/what-happens-when-the-device-is-offline.md).

# What happens when the device is offline?

**Q:**\
What happens to the data collected by the Agent app when there’s no Internet connection?

**A:**\
When the device is offline, all data collected by the Agent app is **stored locally in encrypted form**.\
The app does **not delete or lose any information** due to a lack of network connection.

As soon as the device connects to the Internet again (either Wi-Fi or mobile data), all pending records will be **automatically uploaded** to the server in the background.\
This ensures no data loss and no unnecessary retries while the device is disconnected.