> For the complete documentation index, see [llms.txt](https://phoneparental.gitbook.io/support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://phoneparental.gitbook.io/support/help/common-questions-faqs/agent-app/installation/my-download-stops-before-finishing.-what-should-i-do.md).

# My download stops before finishing. What should I do?

If the APK download gets interrupted (e.g., stops at 13 MB of 14.7 MB), try these steps:

1. **Switch to a stable network** by using reliable Wi-Fi and disabling VPN/Proxy/Data Saver.
2. **Try another browser**: Chrome or Edge on Android usually handles APK downloads better.
3. **Keep the screen awake** and avoid leaving the browser during the download.
4. **Check storage space**: make sure you have enough free storage on the device.
5. <mark style="color:red;">**Use the alternate download (mirror)**</mark><mark style="color:red;">: click</mark> <mark style="color:red;">**“Alternate mirror download”**</mark> <mark style="color:red;">below the</mark> <mark style="color:red;">**Download Latest APK**</mark> <mark style="color:red;">button.</mark>
6. **Download a specific version**: scroll to the table and click **Download** for that version (some networks handle direct file links more consistently).
7. **Verify the file size/checksum**: if the file is smaller than the listed size or the checksum doesn’t match, please re-download.

{% hint style="info" %}
*<mark style="color:purple;">Tip:</mark>* <mark style="color:purple;">If the primary link still fails, scan the QR code to download directly on your phone, or use the mirror link (it appends a timestamp to bypass caching).</mark>
{% endhint %}