Overview

This section helps you identify and resolve common problems related to the Agent and Admin apps.

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1. GPS location is not updating

Possible causes:

• Location permissions not granted

• Device GPS is turned off

• Background restrictions or battery optimization are blocking the app

• No internet connection on the monitored device

Solutions:

• Enable “High Accuracy” location mode

• Disable battery optimization for the Agent app.

• Ensure the device is online

• Use the Admin app or Control Panel to trigger a “Get GPS Now” command

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2. No data is being synced from the Agent device

Possible causes:

• The monitored device is offline or turned off

• The Agent app is not running in the background

• Required permissions were denied

• The device is not linked correctly to your account

Solutions:

• Open the Agent app to verify status

• Check permissions via Android settings

• Ensure the device is linked correctly to your Admin account

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3. Call logs or SMS messages are missing

Possible causes:

• Missing permissions (READ_CALL_LOG, READ_SMS)

• Android 10+ has restricted access to call and SMS logs

Solutions:

• Manually enable call and SMS permissions in device settings

• Use additional setup guides if Accessibility Services are required

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4. The Agent app is not running in the background

Possible causes:

• Battery optimization is stopping background processes

• The app was closed or killed by the system

Solutions:

• Go to: Settings → Apps → [Your Agent app] → Battery Set it to “Unrestricted” or “Allow in background”

• Enable all background and autostart settings (varies by brand)

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5. Admin app is not showing updated data

Possible causes:

• The Agent device hasn’t synced yet

• Data upload is delayed due to the network or system queue

Solutions:

• Check the internet connection on both devices

• Use the Admin app or cPanel to send a manual “Sync Now” request

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6. Cannot log in to the PermissionAdmin app or Control Panel

Possible causes:

• Incorrect email or password

• Account not yet activated

Solutions:

• Use “Forgot Password” to reset credentials

• Check your email inbox (and spam folder) for the verification email

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7. Photos or media are not backed up

Possible causes:

• Missing file access permissions

• On Android 11+, MANAGE_EXTERNAL_STORAGE permission is required

Solutions:

• Grant full storage access in Android settings

• Make sure any file manager or security app does not restrict the app

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8. Play Protect warning: “Unverified app” or “Potentially dangerous”

Explanation:

• The Agent app is installed outside of Google Play so that Play Protect may issue a generic warning.

Solutions:

• Temporarily disable Play Protect during installation.

• Always download the APK from our official website to ensure safety.